Commit to transparency, drive accountability

We’re changing how we work to build trust by making government more open, accountable and focused on what matters to the public.

As technology transforms how services are delivered, both A blueprint for modern digital government and State of digital government review outline the need for openness and accountability to build and maintain your trust. With more decisions supported by digital systems and AI, we must ensure accountability is built in, with frontline public servants overseeing individual decisions and senior leaders remaining responsible for system-level outcomes.

To enable this, we’re making our performance visible and being open about how we plan to improve. Tools like the service inventory and performance dashboards will help us track progress against your needs, so services keep getting better. By being transparent about performance and progress, we can help you see where government is improving and where more needs to be done.

Easier lives

This work aims to make your life easier by delivering public services you can trust. We’ll achieve this by working in the open, sharing performance data publicly and acting on it to make our services better.

Find out more about the work we’re delivering below.

Working in the open to build better digital services and public trust

The Government Digital Service (GDS) is designing tools and standards for service teams to work openly and help users understand how data and algorithms are used in public services.

Creating a consistent approach to measuring how digital services perform

The Government Digital Service (GDS) is creating clear, consistent ways to measure digital inclusion, user experience, resilience, AI adoption and value for money.