Message from the Secretary of State
When we came into government, the Prime Minister made a commitment to the British people that politics should tread lightly on people’s lives.
For the sleep-deprived parent, trying to sort childcare. The homeowner, getting planning permission. The worried patient, booking a doctor’s appointment. Life is busy, and our role as a government should be to carry the burden in these moments, not add to it. Renewing public services means ensuring they’re shaped by, and accountable to, the people who use them.
This plan sets out how we do that: by embracing AI, removing outdated IT, and strengthening our cyber resilience, in the face of new threats.
It’s our roadmap to make the everyday interactions you have with government simpler, faster and more personal. So you can manage your health records, appointments and prescriptions, all in one place. So you can quickly do your taxes, check your car’s MOT status, or renew your driving licence online. And ultimately, to put power and control back in your hands, when you use any government service.
This is a collective effort across government, and I want to thank the digital, data and technology leaders whose work has shaped this plan. Together, we’re building a more agile, productive and inclusive state, fit for the future.
The Rt Hon Liz Kendall MP, Secretary of State for Science, Innovation and Technology
The roadmap for modern digital government
Join up public sector services
We’re redesigning how we deliver services for people and businesses by setting high standards and working together as one public sector.
Harness the power of AI for the public good
We’re promoting responsible AI adoption and strengthening skills across government to create more inclusive, accessible and productive public services that work for everyone.
Strengthen and extend our digital and data public infrastructure
We’re building a safe and secure digital public infrastructure that provides a platform for teams across the public sector to drive growth and innovation.
Elevate leadership, invest in talent
We’re building a future-ready public sector by strengthening digital leadership, improving pay and career paths for specialists and giving all civil servants the skills they need to thrive in a digital age.
Fund for outcomes, procure for growth and innovation
We’re transforming how we fund, buy and manage technology so that public money delivers the best possible outcomes for people who rely on government services.
Commit to transparency, drive accountability
We’re changing how we work to build trust by making government more open, accountable and focused on what matters to the public.
