About the roadmap
What the roadmap is
The roadmap is an action plan for what’s next. It doesn’t capture everything happening across the public sector, but it brings together some of the most important products, platforms and transformation initiatives planned between now and 2030. This is important because it shows how digitalisation across government is improving your public services, increasing accessibility and inclusiveness, and making them better value for money.
The roadmap is not a once and done item. As projects in discovery phases progress, teams find better ways to respond to your needs, and technology itself evolves, so too will the roadmap. This roadmap is an iterative and transparent record of government’s digital priorities and we’ll update it regularly to keep you fully informed.
What the roadmap means for you
For citizens and users
Public services are being redesigned to be quicker, more accessible and easier to use, while also being cheaper to run and costing less to the taxpayer. We’re also making sure that digital access and confidence aren’t barriers, so you can benefit from these changes and get the help you need in the way that works best for you. Over the coming years, you’ll be able to:
- manage health records, appointments and prescriptions in one place through the NHS App
- use the GOV.UK app to access personalised services and notifications
- securely store and share digital versions of important documents, like your driving licence, using the GOV.UK Wallet
- quickly and securely prove your identity using a new national digital ID
- access simpler, faster digital services for tax, driving, vehicles and immigration
- use a new careers service, bringing the support you need together to understand your skills and use them to find or change jobs
- benefit from targeted support to improve digital skills and confidence and address data and device poverty
- access better care for children because data will be joined up across services
For businesses
We’re reducing administrative burdens so businesses can focus on growth. Over the coming years, you’ll be able to:
- access government services with a single, secure login for businesses
- manage tax and customs obligations through a modern, digital-first system
- sell technology and services to government through simplified procurement processes
- find talent faster using smarter candidate-matching tools
- quickly and securely verify your employees’ right to work through a secure process
For public sector workers
We’re equipping the public sector with modern tools, data and skills to deliver excellent services – and ensuring all colleagues have the confidence and support to use them effectively. Over the coming years, you’ll have:
- access to powerful AI tools to complete tasks more quickly and focus on the work that matters most, and enable frontline professionals to spend more time with pupils, jobseekers and patients
- better access to joined-up, high-quality data through the National Data Library, to make better decisions and deliver stronger services
- clearer career paths, competitive pay and more opportunities to build your digital, data and AI skills
If you live in Scotland, Wales and Northern Ireland
- The UK government is committed to delivering excellent digital services for everyone. However, the way public services are delivered varies across the UK.
- Some initiatives in this roadmap, such as border security and immigration, are UK-wide and will apply to you regardless of where you live. Other services, such as health and education, are devolved. This means the Scottish Government, Welsh Government and Northern Ireland Executive are responsible for designing and delivering these services in their respective nations.
- Throughout this document, we have indicated where a service is UK-wide or the responsibility of the devolved government. Where a service is devolved, we are working closely with the devolved government to share data, learning and technology standards. This ensures that even where systems differ, we are working towards a consistent, high-quality experience for all citizens across the UK.
Alongside this, we’re ensuring that the systems you use are modern, secure and fit for purpose, reducing downtime, protecting data and improving reliability, by actively remediating legacy technology and overhauling commercial arrangements.
Making it happen
We know that brilliant digital delivery alone isn’t enough – lasting transformation also relies on reforming the way government funds, staffs, assures and procures. That’s why we’re working closely with the Cabinet Office and HM Treasury to improve the operating environment for delivery teams – making it simpler and faster to deliver, and embedding multidisciplinary working through changes to controls, people development and funding models. Ultimately this means better, more efficient services that meet people’s needs and deliver real public value, with a full potential prize of over £45 billion a year in unrealised savings and productivity benefits.
How we’ll track progress
The roadmap is designed to deliver on 5 key aims – easier lives, faster growth, firmer foundations, smarter organisations and higher productivity and efficiency. Learn how we’ll track progress against these objectives.
