Skip to main content
A roadmap for modern digital government

How we’re tracking progress

The roadmap is designed to deliver on 5 key aims – easier lives, faster growth, firmer foundations, smarter organisations and higher productivity and efficiency. 

We track progress at both:

  • the activity level, by tracking delivery of individual projects, products and commitments
  • the outcome level, using key indicators to understand how government is achieving the 5 aims set out in A blueprint for modern digital government

We’ll adapt our measures as the roadmap evolves to ensure we’re always tracking what matters most, using the best available data. We’ll continue to work openly and transparently so you can see how services and outcomes are improving.

Easier lives
Delivering proactive and joined up public services that do the hard work for the user, making it easier for people to access services, complete what they set out to do, and spend less time navigating government.

We will measure progress through growth in digital adoption, improvements in people’s experiences of using public services, and are developing ways to measure the “time tax” faced by people when completing key government transactions. Together, these measures show whether services are becoming easier to access, simpler to use and less burdensome over time. 

Faster growth
Making businesses’ interactions with government less of a chore and driving economic growth through improved sharing and use of digital assets, making it easier for businesses to find the right support, reduce administrative burden.

We will measure progress through improvements in how easily businesses can interact with government digitally, the use of public data and digital infrastructure, and the diversity of suppliers working with government. Together, these measures show whether government is making it easier for businesses to start, operate and grow. 

Firmer foundations
Building secure, accurate and trustworthy public services that are available when needed, making it easier for people to rely on resilient services that are secure by design and less constrained by legacy technology.

We will measure progress through improvements in cyber resilience, adoption of secure‑by‑design practices, and reductions in legacy and high-risk systems. Together, these measures show whether public services are becoming more secure, reliable and trustworthy. 

Smarter organisations
Changing how delivery is done by making sure we have the right skills in place and rely less on outsourcing, making it easier for teams to work in modern ways with stronger digital fluency and less dependence on third-party support.

We will measure progress through growth in digital and data capability and reduced reliance on external contractors. Together, these measures show whether government has the skills and ways of working needed to deliver modern digital services. 

Higher productivity and efficiency
Driving efficiency savings and improving productivity across government, making it easier for public servants to reclaim time for higher value work through modern tools and technology, and reduce the cost of delivering services.

We will measure progress through efficiency savings delivered through digital and technology change and wider use of modern digital and AI‑enabled tools. Together, these measures show whether technology is helping government make better use of time, money and resources. 

In this section