Government should meet people where and when they need it, in ways that work for them.
Whether renewing a driving licence online, sorting childcare, applying for planning permission or completing taxes people should be able to access public services quickly, simply and with confidence. Renewing public services means helping everyone to access the national and local services they need.
This roadmap sets out how government will do that: by embracing AI, removing outdated IT and strengthening cyber resilience in the face of new threats.
Delivering this ambition requires a collective effort across government, supported by digital and data leaders, to build a modern digital state that makes people’s lives easier.
The roadmap for modern digital government
Join up public sector services
We’re redesigning how we deliver services for people and businesses by setting high standards and working together as one public sector.
Harness the power of AI for the public good
We’re promoting responsible AI adoption and strengthening skills across government to create more inclusive, accessible and productive public services that work for everyone.
Strengthen and extend our digital and data public infrastructure
We’re building a safe and secure digital public infrastructure that provides a platform for teams across the public sector to drive growth and innovation.
Elevate leadership, invest in talent
We’re building a future-ready public sector by strengthening digital leadership, improving pay and career paths for specialists and giving all civil servants the skills they need to thrive in a digital age.
Fund for outcomes, procure for growth and innovation
We’re transforming how we fund, buy and manage technology so that public money delivers the best possible outcomes for people who rely on government services.
Commit to transparency, drive accountability
We’re changing how we work to build trust by making government more open, accountable and focused on what matters to the public.
