How we’ll track progress

The roadmap is designed to deliver on 5 key aims – easier lives, faster growth, firmer foundations, smarter organisations and higher productivity and efficiency. 

We’ll track progress at both:

• the activity level, by tracking delivery of individual projects, products and commitments
• the outcome level, using key indicators to understand how government is achieving the 5 aims set out in A blueprint for modern digital government

We’ll adapt our measures as the roadmap evolves to ensure we’re always tracking what matters most, using the best available data. We’ll continue to work openly and transparently so you can see how services and outcomes are improving.

Easier lives

Delivering transparent, next-generation public services that do the hard work for the public, can be accessed and used by everyone who needs them, and are designed around the user.

We’ll explore a range of success indicators, such as performance data from key services and wider sources that indicate user satisfaction and experiences of using government services.

Faster growth

Helping businesses start and scale by delivering services that work as well as they do for citizens.

We’ll draw on a range of procurement and commercial information to understand how we’re increasing opportunities for businesses across the UK, as well as looking at our total proportion of spending to ensure we’re getting the best value for money.

Firmer foundations

Securing public services so they are trustworthy and resilient.

We’ll use sources like reported vulnerabilities and GovAssure information to show how we’re improving our cyber security and resilience posture. Alongside this, we’ll look at the user impact of disruptions to key government services, such as downtime hours or service availability.

Smarter organisations

Changing how delivery is done to embed the right ways of working, moving at the same pace that people’s lives do, and working as agile, user-centred, multidisciplinary teams by default.

We’ll measure progress to show how government departments are working in a more agile and smarter way, whether by having one in ten civil servants working in digital, data and cyber roles within the next five years, or the adoption of AI across departments.

Higher productivity and efficiency

Saving public money, delivering outstanding public services at a price we can afford, and enabling front-line workers to focus on delivery.

We’ve identified an opportunity of £45 billion in potential savings and productivity benefits for the whole public sector. We’ll start by measuring central government departments’ contributions to this by tracking the digital efficiencies they’ve identified by the end of the spending review period. We’ll also draw on productivity and efficiency information from across the public sector to understand how government is driving wider efficiency.

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