Making public services work for you
We’re running a public consultation to understand your views on how digital ID should be built and how you’ll use it in everyday life.
Take part in the consultation
We’re creating a digital ID to make public services simpler, but we want to get it right for you. When you respond to the consultation, you will have the opportunity to learn more about how the digital ID could work, and how we’ve considered important elements like security and inclusion. Tell us what matters to you and help shape how the system is designed.
What is the government’s digital ID?
For too long, trying to get help or support has involved endless telephone calls, complicated printed forms and having to tell your story multiple times to different parts of government.
We want to change that and make public services work for you.
To do that, you will need to prove who you are digitally, just like you do with your online banking or online shopping. This is your digital identity. When we know who you are, we know what help we can give you and keep you up to date.
How can I have my say ?
We want the digital ID system to work for you. We’re launching a nationwide conversation to listen to real people to ensure this system makes your life easier.
You can respond to as many or as few questions as you like before the consultation closes. Take part now.
Following this, people like you will be invited to debate and inform how the digital ID system is designed and built – discussing the range of views and making recommendations on areas like what information digital ID holds and who can access it. The government will publish its response on GOV.UK later this year.
How could digital ID work ?
The new digital ID is being designed to remove barriers to public services and beyond – making them more convenient, secure, and inclusive, while giving you greater control over your data.
Less repeating yourself
We want to move away from the frustration of feeling lost in a system of call centres, paperwork and the need to tell your story multiple times to different parts of government. The digital ID system will help to make public services work for you: in one place, at the touch of your fingers.
Secure and free
The digital ID system will give you quick access to your government app, helping you prove who you are securely. This free tool, using the latest security features – just like those in your banking app – will make accessing public services quick and easy, if you prefer to do it that way
Built by you
We are launching a nationwide conversation to involve people from all walks of life and from every part of the country. You will help us build a system that puts you in control and helps people get the right support if they aren’t tech-savvy.
