Join up public sector services
We’re redesigning how we deliver services for people and businesses by setting high standards and working together as one public sector.
The State of digital government review highlighted why it’s so important to join up public sector services. With almost half of central government and NHS services still not available online, many people are forced into long and fragmented journeys for simple tasks. This creates unnecessary frustration and wastes valuable time for you, your family and businesses across the UK.
Whether it’s long NHS waiting times, struggling to book a driving test or small businesses chasing paperwork across different systems, outdated services leave people frustrated. Satisfaction with public services has fallen over the past decade, making collaboration across government even more important. Put simply, our aim is to make every interaction you have with government easier, faster and consistently excellent.
Across the public sector, we’re fixing this by investing in trusted platforms like GOV.UK One Login and the NHS App, and by creating new, personalised services through the GOV.UK app. We’re creating stronger foundations by transforming our tax and customs services to deliver a modernised, more efficient system and working with local government and devolved governments to reduce the burden on you. This will let you access services quickly, share information once, and get clear, proactive support when you need it. We’re also improving access to devices and connectivity, boosting digital skills and confidence and providing local support in communities across the UK because services only work if people can use them.
Easier lives
Faster growth
Find out more about the work we’re delivering below.
Improving access across government and public sector services
Joining up public services through stronger local and central government collaboration
The Government Digital Service (GDS) has set up GDS Local to connect central and local government and help local authorities deliver better digital services. GDS Local, in partnership with the Ministry of Housing, Communities and Local Government (MHCLG) and the Cabinet Office, are working together to deliver joined-up and secure platforms, data and technology.
Embedding digital inclusion to make services accessible to all
Through the Digital Inclusion Action Plan, the Department for Science, Innovation and Technology (DSIT) is increasing access to devices and connectivity, boosting people’s digital skills and confidence and providing local support in communities across the UK.
Making people’s interactions with government easier and public services work better with digital ID
A new cross-government scheme, led by the Cabinet Office, will make a free and secure digital credential available to all UK citizens and everyone with right to be in the UK. Building on GOV.UK One Login, the new ID will make it easier to access private and public sector services and facilitate greater join up and personalisation of government services with a consistent way to know who people are.
Enabling access to government documents on the go with GOV.UK Wallet
The Government Digital Service (GDS) is creating a quick and secure way for you to access and use government documents, like your driving licence, from your phone.
Delivering personalised and proactive services through the GOV.UK app
Building on the success of GOV.UK, the Government Digital Service (GDS) is making it even easier for you to access government guidance and services by delivering personalised experiences through the GOV.UK app.
Transforming how businesses interact with government online
The Department for Business and Trade (DBT) is working with the Government Digital Service (GDS) and other government partners to improve the way businesses login and access government online services. This will help businesses operate more effectively, simplify tasks and save time by ensuring businesses get the advice and support to help them succeed.
Transforming the public sector services people rely on
Improving customer service through CustomerFirst
This new unit in the Government Digital Service (GDS) will transform critical government services for citizens. It’ll redesign services from end-to-end and develop new systems for contact and casework to improve outcomes for everyone who uses them.
Digitising the NHS to give patients more control over their care
NHS England is digitising key services and expanding the NHS App to give patients in England more control over their care, reduce reliance on paper and support more coordinated, personalised and secure healthcare.
Delivering better care for children by joining up data across services
The Department for Education (DfE) is working collaboratively with the Department for Health and Social Care (DHSC), Home Office and other government departments to improve information sharing capabilities to support the safeguarding and welfare of children.
Redesigning border and immigration systems to deliver simpler, faster journeys
The Home Office is transforming the UK border and immigration system through eVisas, Electronic Travel Authorisations (ETAs) and border automation.
Launching a modern jobs and careers service to support people into work
The Department for Work and Pensions (DWP) is using new technology to redesign support for people looking for jobs or career progression.
Transforming the Personal Independence Payment service, Health Assessment Service and employment support
Through the Health Transformation Programme, the Department for Work and Pensions (DWP) is modernising health and disability benefit services to create a more joined-up health and employment journey for customers.
Reimagining driving and vehicle services
The Driver and Vehicle Licensing Agency (DVLA) and Driver and Vehicle Standards Agency (DVSA) are transforming their services to make them easier, faster and more reliable. By harnessing AI and data optimisation, they’re designing modern digital services that meet users’ needs.
Improving rehabilitation in prisons and probation with modern digital services
HM Prison and Probation Service (HMPPS) is modernising its digital services and technology to reduce reoffending, better protect the public and improve prison capacity.
Transforming tax and customs to be simpler, faster and better for users
HM Revenue and Customs (HMRC) is transforming the UK tax administration system to be more automated, focused on self-service, and set up to get things right first time.
